All change?

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What's that got to do with the workplace?

Why do some change initiatives work and others fail dismally? Harvard Business School professor Michael Roberto and researcher Lynne Levesque have carried out an in-depth comparison of two generations of a customer-satisfaction program at a large American retailer to find out what it is that makes a change initiatives take hold.

HBS Working Knowledge | Four Ways to Create Lasting Change

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Author: Brian Amble
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